SnapHelp application is used to help the customers to report the issues faced related to any product or service. This interactive application provides various ways to capture the issues/incidents such as text, camera & video. SnapHelp delivers superior engagement experience via built-in chat, video chat, one-click search, and a fully integrated knowledgebase. With built-in video chat, service advisors can now visually collaborate with customers and help resolve the issues. SnapHelp’s built-in Smart Knowledge Manager recommends best-matched knowledge articles, as well as solutions that helped solved similar questions. SnapHelp extends a community self-service experience by allowing other consumers to suggest and recommend solutions. SnapHelp allows service agents to engage the customers on smartphones and tablets.