SnapHelp app for iPhone and iPad

SnapHelp application is used to help the customers to report the issues faced related to any product or service. This interactive application provides various ways to capture the issues/incidents such as text, camera & video. SnapHelp delivers superior engagement experience via built-in chat, video chat, one-click search, and a fully integrated knowledgebase. With built-in video chat, service advisors can now visually collaborate with customers and help resolve the issues. SnapHelp’s built-in Smart Knowledge Manager recommends best-matched knowledge articles, as well as solutions that helped solved similar questions. SnapHelp extends a community self-service experience by allowing other consumers to suggest and recommend solutions. SnapHelp allows service agents to engage the customers on smartphones and tablets.